Conditions for booking and reservation

• Use the online booking form on our website, write to us at E-mail rawnishta@yahoo.com or call 0895516822 -only for additional information;
• After we receive and process your request, we will send you an e-mail confirmation within 24 h
• The reservation must be confirmed with a deposit within 2 days after you receive the confirmation. And on the same day if there are less than 14 days to check -in.
• The hotel is not responsible for incorrect reservation data from the webpage. In this case a reservation can be cancelled or updated at check -in.
• If there are less than 14 days until the date of check-in, then payment is made on the first working day after confirmation of the reservation;
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• If you wish to book more rooms than those listed on the website, adults or children – send a written request to rawnishta@yahoo.com

Cancellation policy

• Confirmed reservations, after 24 hours of payment, are not entitled to cancellation. Deposits will not be refunded.
• When confirming a last-moment reservation – in the last 14 days before the date of check-in, the deposited amounts are non-refundable.
• A reservation not confirmed within due time shall be canceled without notice. The hotel shall not pay penalties or cancellation fees.
• The failure by the guest to appear until 6:00pm on the day of check-in shall be considered a cancellation of the reservation.
• Re-reservations are possible up to 30 days before the check-in date, after agreement with the hotel. The guest shall NOT pay fees or penalties for re-reservation. The prices will be updated if there is a difference.
• Reservations at preferential prices / promotions and discounts /, or when booking more than 3 rooms – the amount of the reservation shall NOT be refunded.
• Re-reservations for group bookings / 3 or more rooms / are possible up to 45 days before the date of accommodation, after agreement with the hotel. The guest shall NOT pay fees or penalties for re-reservation.
• There is no right of cancellation for re-reserved bookings.
• Refund of a payment made from an account outside Bulgaria shall be refunded after deduction of return fees. Fees are determined by the bank.
• Credit card payments shall no be refunded.
• In case of illness, quarantine or other valid reason, the reservation deposit is used / remains active / until the end of the current calendar year.
• In case of force majeure, ‘Food and Dance Factory’ shall reserve the right to relocate elements and make changes in the program and to act according to the specific situation, without being liable and due any penalties for this.

Accommodation conditions

• Accommodation shall be mafe from Tuesday to Sunday
• Check-in after 3:00pm
• Early check-in – according to hotel occupancy
• Check-out until 11:30am
• Late check-out – according to hotel occupancy
• Pets are not accepted!

Method of payment

We accept cash payments, payments by bank, with credit / debit cards: VISA, MAESTRO, MasterCard

Bank account:

IBAN -BG47PRCB92301052434901

Reason for payment:  № of reservation (you will receive a reservation number when booking)

NOTE:
WE RESERVE THE RIGHT TO MAKE CHANGES IN THE PACKAGE TOURIST SERVICE